FAQ

ARE OLCAY GULSEN (BEAUTY) PRODUCTS SOLD AT ANY OTHER RETAILERS/SALONS?

Olcay Gulsen Beauty products are sold at the following salons:

Wendy van Loon – Amsterdam

 

Glaw Beauty B.V – Rotterdam

 

De Kapper – Amstelveen & Amsterdam

 

Blond – Amstelveen

 

Hair Blitz – Amstelveen

 

BY MEEDO – Amsterdam

 

Beauty Icon kliniek – Almere

 

Salon Highlight – Rotterdam

 

Be my guest by Simone Smith – Almere

 

Vera’s – Rhenen

 

Glow Hair & Beauty – Gulpen

 

Zeewind – Amstelveen

 

Inner Beauty Angenie – Venlo

 

My Skin – Amsterdam

 

FEM Huidverzorging & sportmassage – Berkhout

 

Apollo Beauty B.V – Rotterdam

 

BLOY Institute – Amsterdam

 

Satori Skin Solutions– Amsterdam

 

Pure Cosmetics– Haarlem

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

Orders placed before 11:30 PM are shipped the same business day. Orders from Saturday until Sunday 4 PM will be delivered on Mondays. Delivery within Europe is 2-5 business days. BELGIUM: Orders placed before 10 PM are shipped the same business day. Orders from Saturday until Sunday 4 PM will be delivered on Mondays. Worldwide: 5 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Please refer to our Shipping Policy.

DO YOU OFFER RETURNS?

All sales of OLCAY GULSEN BEAUTY (cosmetics and fragrances) are final. We do not accept returns, exchanges or refunds.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

 

Regarding the clothing: you have the right to return the product within fourteen (14) days after the product has been delivered. Want to return your CLOTHING item/s? Please use the tracking link of your order to buy a return label. Once received, you have fourteen (14) days to return your items. The costs of returning items are paid by the customer. Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Goods in transfer are the responsibility of the sender so we advise you to use a Track and Trace service while returning your item/s. After receiving and accepting the returned products we will refund the total purchase price to you within five business days.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at service@olcaygulsen.com with your inquiry.

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

No, once you place an order it is final.

I’M NOT SURE WHICH SKINTONE IS BEST FOR ME

Please send an e-mail with your selfie to service@olcaygulsen.com, we’d be happy to help!