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FAQ

ARE OLCAY GULSEN (BEAUTY) PRODUCTS SOLD AT ANY OTHER RETAILERS?

Yes. Olcay Gulsen (beauty) products are sold at Etos.

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

Orders before 4:00 PM are shipped the same working day. Delivery time within Europe is 2-5 working days, and 5 working days worldwide. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Please refer to our Shipping Policy.

DO YOU OFFER RETURNS?

All sales of OLCAY GULSEN BEAUTY (cosmetics and fragrances) are final. We do not accept returns, exchanges or refunds.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at info@olcaygulse.com with your inquiry.

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

No, once you place an order it is final.