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Shipping & Returns

All products are shipped from the Netherlands. Our website accommodates shipments to the following countries. Please note that non-EU countries do not pay VAT, so this will be deducted from the purchase price in the check-out:

CountryShipping costsDelivery time
The NetherlandsEuropeWorldwide
€4,95€10,-€20,-
Orders before 4:00 PM are shipped the same working day2-5 working days5 working days

 

All shipments are sent securely with track and trace. Shipping costs remain the same when ordering multiple items. We do not ship to a P.O. box. Please provide a physical address.

Returns

All sales of OLCAY GULSEN BEAUTY (cosmetics and fragrances) are final. We do not accept returns, exchanges or refunds. Regarding the loungewear: you have the right to return the product within fourteen (14) days after the product has been delivered. Want to return your LOUNGEWEAR item/s? Please send us an email within fourteen (14) days after ordering your product at info@olcaygulsen.com.

Please include the following information: order numer, name, phone number, email address and delivery address. After receipt of this e-mail we will provide a Return Autorization number to you. Once received, you have fourteen (14) days to return your items. The costs of returning items are paid by the customer. Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Goods in transfer are the responsibility of the sender so we advise you to use a Track and Trace service while returning your item/s. After receiving and accepting the returned products we will refund the total purchase price to you within five business days.

Customs

All international packages in the EU, The United States of America and Canada, could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival.We cannot be held accountable for these charges, the customer is responsible for handling the costs.