All products are shipped from the Netherlands. Our website accommodates shipments to the following countries.
|Orders placed before 11:30 PM are shipped the same business day. Orders from Saturday until Sunday 4 PM will be delivered on Mondays.
2-5 business days. BELGIUM: Orders placed before 10 PM are shipped the same business day. Orders from Saturday until Sunday 4 PM will be delivered on Mondays.
|5 Business days.
All orders are shipped with DHL. All shipments are sent securely with track and trace. Shipping costs remain the same when ordering multiple items. We do not ship to a P.O. box. Please provide a physical address.
Do you have questions about your order? Please reach out to our colleagues via the link in your email about the delivery date.
All sales of OLCAY GULSEN BEAUTY (cosmetics and skincare) are final. We do not accept returns, exchanges or refunds. Regarding the clothing: you have the right to return the product within fourteen (14) days after the product has been delivered. Want to return your CLOTHING item/s? Please use this form: https://goparcel.nl/return/company/d9d223c3-008b-4287-8010-9c6e8c2a9438
Once received, you have fourteen (14) days to return your items. The costs of returning items are paid by the customer. Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Goods in transfer are the responsibility of the sender so we advise you to use a Track and Trace service while returning your item/s. After receiving and accepting the returned products we will refund the total purchase price to you within 14 business days.
All international packages in the EU, The United States of America and Canada, could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. We cannot be held accountable for these charges, the customer is responsible for handling the costs.